Merck Partners with Veeva to Transform Global Medical Information Operations

13 July 2023 | Thursday | News

Streamline end-to-end request management at scale with Veeva Vault MedInquiry
Image Source : Public Domain

Image Source : Public Domain

Veeva Systems (NYSE: VEEV)  announced that Merck KGaA, Darmstadt, Germany is using Veeva Vault MedInquiry as its global health information management system. The biopharmaceutical leader uses Vault MedInquiry to effectively manage global medical information requests and help its teams around the world streamline cross-functional business processes to improve scientific exchange.

"Veeva Vault MedInquiry provides our users with a cloud-based standard system that improves performance as well as user experience, strengthening our customer communications," said Priya Bhasin, Scientific Director of Global Medical Information at Merck KGaA, Darmstadt, Germany.

With Vault MedInquiry, Merck KGaA, Darmstadt, Germany now has a unified global framework for managing medical information. With connections between intake channels, security, quality, content, and customer relationship management systems, teams can continue to ensure compliance, meeting the regional and local requirements of the countries they serve.

"Our close collaboration with Veeva has been instrumental in ensuring a fully integrated environment and enabling rapid innovation to help our global teams deliver superior services faster," said Stacey Eggert, Senior Director of Global Medical Information at Merck KGaA, Darmstadt, Germany.

"The close partnership between Merck KGaA, Darmstadt, Germany and Veeva will modernize global health information operations with Veeva Vault MedInquiry, which will integrate into their process environment to drive global consistency," said Callum Hawes, senior director of health information strategy at Veeva. "Our teams managed several integration flows in parallel, working closely together to adapt the new system to the global requirements of Merck KGaA, Darmstadt, Germany, with the ability to leverage new innovations and adapt to future growth."

Vault MedInquiry is a comprehensive, scalable solution that manages the end-to-end medical inquiries management process from intake to fulfillment.

Stay Connected

Sign up to our free newsletter and get the latest news sent direct to your inbox


Forgot your password?



Lost your password? Please enter your email address. You will receive a link to create a new password.

Back to log-in